Help
When something is not behaving.
Reviewing
The site will not load in the review screen
Some sites refuse to be shown inside another page. Open the address in a normal tab first and check it loads at all, then check you used the exact address — including www if the site needs it.
If it is a staging site behind a password, save those details on the project so the review screen can sign in.
A click does nothing, or the wrong thing happens
Check which mode you are in. In Comment a click leaves a pin; in Browse it does what the site normally does. Switch to Browse to open a menu or follow a link.
A cookie banner is in the way
Dismiss it inside the review screen in Browse mode, exactly as you would on the real site. It will stay dismissed for that session.
A pin is not where I left it
A pin is attached to an element, not a position, so it follows that element when the page changes. If the element itself was removed, the comment stays in the list to read even though there is nothing left to point at.
I deleted a comment by mistake
It is not gone. Open the project and press Trash, where deleted comments wait 30 days. Restore brings a thread back with the replies that went with it. Only a workspace owner has the trash, so ask one if you are a member or a client.
A comment says it was edited
Whoever wrote it changed the wording afterwards, and the time of that change is shown beside it. Only the author can edit a comment, so nobody else has put words in their mouth.
Share links
My client says the link does not work
Check the link has not been revoked or replaced — replacing it stops the old one immediately. If the link is limited to certain addresses or one company domain, check the address they are using is on that list.
My client sees a security warning
Every review session runs on its own address. If a warning appears there, tell us — it means a certificate needs attention at our end, not yours.
I sent the link to the wrong person
Replace it. The old link stops working at once, and you send the new one to the right people.
Accounts
I did not get the invitation email
Check spam first. If it is not there, ask the person who invited you to send it again — a new invite replaces the old one, so only the newest link works.
I forgot my password
Use forgot password on the login screen. The link lasts an hour and works once.
I cannot see a project I expect to see
Members see only the projects they are assigned to. Ask an owner of the workspace to add you to it. If you belong to more than one workspace, check the switcher at the top of the sidebar is on the right one.
My account has been turned off
An owner or whoever runs this installation turned it off. Nothing you wrote is deleted — ask them to turn it back on.
Still stuck
Write to us
Tell us what you were doing, what you expected, and what happened instead. If it is about one project, send the link you were looking at — it saves a round of questions.
developer@outdo.agency